Frequently Asked Questions
Everything you need to know about your Creality Falcon laser engraving journey.
What is the typical shipping lead time for laser engravers?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on your location, while international shipping may take 10-15 business days.
Does the Creality Falcon come with a warranty?
Yes, all our laser engraving machines come with a standard 12-month limited warranty covering manufacturing defects and hardware failures under normal use.
What materials can the Falcon series engrave and cut?
The Creality Falcon series is versatile, capable of engraving wood, acrylic, leather, stainless steel, and ceramics. Cutting capabilities depend on the specific wattage of your diode laser module.
What is your return policy for open-box electronics?
We offer a 30-day return window. If the machine has been opened or used, a restocking fee may apply, and the item must be returned in its original packaging with all included accessories.
Is technical support available for assembly and software setup?
Absolutely. We provide comprehensive video tutorials, user manuals, and dedicated email support to help you with hardware assembly and connecting to software like LightBurn or LaserGRBL.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna or Affirm for eligible customers.